Company selected for its commitment to consistently go above and beyond to ensure its tenants’ needs are met
HALLANDALE, Florida – March 12, 2020 – Accesso (the “Company”), a fully integrated investment manager and operator of multi-tenant office buildings, today announced that it was the recipient of the 2019 National Commercial Real Estate Customer Service Award for Excellence – Category II from CEL & Associates, Inc. (“CEL”), a real estate consulting firm and a national provider of tenant satisfaction surveys. Accesso was ranked Best in the Industry, and was selected for its commitment to high-quality service for its tenants, including its dedication to meeting demands for workplace wellness and prioritizing environmental responsibility.
“We are very proud to have been recognized by CEL for our approach to customer service, which places a heavy emphasis on frequent engagement, dynamic programming and proactive outreach,” said Gustavo Rosemblat, Managing Partner of Accesso’s Services division, which provides a comprehensive suite of solution-based property management services that are tenant-responsive and cost-efficient, elevating property values and creating efficiencies. “We will not settle for anything less than complete tenant satisfaction, and that involves more than just responding to their needs. We believe in providing our tenants with workplaces that they can be proud of, ones that offer multiple opportunities for both personal and professional advancement and contribute positively to the environment. The Customer Service Award for Excellence process is very competitive, and this selection by CEL reinforces the notion that our commitment to tenant service is industry-leading.”
Since 1998, the CEL & Associates National Commercial Real Estate Customer Service Awards for Excellence have been considered among the most sought-after recognition programs within the real estate industry for measuring property performance and evaluating tenant satisfaction.
In 2019, CEL conducted more than 2.5 million surveys within the real estate industry. These surveys included questions on relationships between leasing agents and property management, overall quality of services offered, property condition and lease renewal intention. Accesso’s cumulative rating was “Outstanding.”
“Accesso has an excellent record of providing the highest levels of customer service while continuing to expand its portfolio,” said Christopher E. Lee, President and CEO of CEL & Associates, Inc. “We congratulate every member of the Accesso team on earning this award.”
Accesso is a full-service, vertically integrated commercial real estate investment manager, owner and operator that aims to provide superior returns to its U.S. and international individual and institutional investors. Accesso’s focus is on acquiring office properties in non-gateway metropolitan statistical areas, representing the fastest growing metropolitan cities and premier suburban submarkets throughout the U.S. Accesso’s property portfolio includes 34 office properties covering 16 million square feet. Its affiliate, Accesso Services LLC, provides proactive, cost-efficient property management services with an owner’s mindset. Accesso Partners LLC is headquartered in Hallandale Beach, FL. and has offices in Atlanta, Charlotte, Chicago, Dallas, Houston and Minneapolis.