Atlanta Business Chronicle
By Elise Franco
January 19, 2023
Chime Solutions President and CEO Mark Wilson.
Atlanta-based Chime Solutions, a customer-care outsourcing company, has moved into a new Charlotte office space.
Chime, headquartered in Morrow, recently signed a multiyear lease for 40,000 square feet at Innovation Park in University City. It expanded to Charlotte in 2019, moving into a sublet space there. Innovation Park, managed by Accesso, is a 200-acre office park with 12 buildings across 1.8 million square feet.
JLL’s Charley Leavitt represented Accesso in the transaction. Sam Pruitt with Site Selection Group brokered the transaction on behalf of Chime.
“Like many of the tenants who call this flagship property home, Chime Solutions is a leader in its industry and is well-respected amongst the clientele it serves,” said Abbey Rowsey, Accesso managing director, portfolio management. “With a dynamic and world-class office space of its own, Chime Solutions now has the ability to grow its workforce in the area and further advance its growth objectives.”
Chime’s new space will house up to 1,000 employees across a variety of jobs including operations managers, help desk support, service delivery managers, real-time analysts and customer service representatives.
The local Chime Solutions office appears to be at 7201 University Oaks Drive, within Innovation Park in University City. NANCY PIERCE
Its amenities include two fitness centers, multiple conference rooms, a tenant lounge, outdoor seating areas, outdoor interior walking paths and dry-cleaning and car-washing services, as well as dedicated resources to support mental and physical well-being through the Accesso Club.
Mark Wilson, Chime president and CEO, said after spending the last three years subleasing at Innovation Park, signing a new lease there was a no-brainer.
“As we looked to expand our presence in Charlotte, it was important for us to be part of an innovative environment that was diverse, empowering and collaborative, which is exactly what Innovation Park offers,” he said. “Having had the opportunity to be a member of this property’s community over the past three years, we have seen the inherent value afforded to tenants who are part of the Accesso family.”
Chime was founded by Mark Wilson and his wife Shelly Wilson. The company says it works to reduce barriers to economic mobility through on-the-job training and other services to its workforce. They employed more than 2,000 people as of January 2022 and aimed to grow to 10,000 over the next five years. It received a $35 million in debt financing as part of Goldman Sachs’ One Million Black Women program, which aims to narrow the opportunity gap Black women face in business, early last year.
Chime has been recognized in the Atlanta community for its fast growth. Chime’s growth also spurred Lauren Wilson, who worked at her family’s company, to launch a staffing software platform aimed at the call center industry. ImIn has raised $1 million so far.